The terms of using
Justneed. Plain language.

1. About this Service

Justneed.ai (the "Service") is operated by Justneed, a company registered in Sweden ("we", "us", "Justneed"). The Service is a career platform that helps job seekers create a verified Digital Skill ID, discover jobs, apply to them, and (in future versions) connect with recruiters. By creating an account or using the Service in any way, you ("you", "your") agree to these Terms of Service ("Terms").

If you do not agree with these Terms, do not use the Service. Simple as that.

2. Your account

To use most features of the Service, you need an account. By creating one, you confirm that:

• You are at least 16 years old
• You will provide accurate, current information about yourself
• You will keep your password secure and not share it
• You are responsible for everything that happens under your account
• If you sign up on behalf of an organisation, you have the authority to bind that organisation to these Terms

You can close your account at any time from the Profile screen → Delete Account, or by emailing info@justneed.ai. See our Privacy Policy for what happens to your data when you do.

3. How you may use it

The Service is for genuine job seeking and career development. Use it in line with that purpose.

You agree NOT to:

• Create a fake account, impersonate someone else, or misrepresent who you are
• Falsify your skills, experience, education, or qualifications on your Digital Skill ID
• Scrape, harvest, or otherwise extract data from the Service without our written permission
• Use bots, automated tools, or AI agents to interact with the Service except where we explicitly support them (e.g., our own integrations)
• Upload viruses, malware, or any code that could harm the Service or other users
• Attempt to gain unauthorised access to other accounts, our infrastructure, or our data
• Use the Service to harass, spam, defraud, or harm other users or recruiters
• Resell, sublicense, or commercialise the Service or your account access
• Use the Service for any unlawful purpose or in violation of Swedish or EU law

4. Your Digital Skill ID

When you sign up, the Service automatically generates a unique Digital Skill ID code (format: DSI-XXXXXX) for you. This code represents your career identity within the Justneed protocol.

• You own your Digital Skill ID. You can export it, share it on other platforms, put it on your CV — it travels with you.
• You are responsible for the accuracy of the information attached to it. Each skill, certification, and credential should be truthful. Lying on your Skill ID is grounds for account termination.
• Verified status means a skill or credential has been confirmed by a third party (employer, course platform, certification body, or via national e-identification like BankID once available). We may revoke verification if we discover false claims.
• Public profile: if you choose to make your Digital Skill ID public, anyone with the link or QR code can view selected public-safe fields. You can revert it to private at any time.
• If you delete your account, your Digital Skill ID becomes invalid. The code itself is not reused, so future scans show "not found".

5. Your content

You retain all rights to content you upload (your resume, cover letter, profile photo, written profile text). By uploading, you grant Justneed a limited, non-exclusive, royalty-free licence to host, display, and process that content solely for the purpose of providing the Service to you and to people you explicitly share it with (like recruiters you apply to).

This licence ends when you delete the content or close your account. We will not use your content for marketing, AI training, or any purpose unrelated to delivering the Service to you, unless we ask for and receive your explicit consent.

6. Job listings & applications

The Service displays job listings from third-party sources, primarily the public API of Arbetsförmedlingen (Swedish Public Employment Service). In future versions, recruiters may also post listings directly.

• Justneed does not verify the accuracy of third-party job listings beyond what the source provides.
• Justneed is not the employer for any job listed. We do not guarantee that any application you submit will result in a response, interview, or offer.
• When you apply, your selected profile information is shared with the employer or recruiter. They become responsible for how they handle your data from that point.
• If you upload a profile photo, it is included on the verified Digital Skill ID attached to applications you send, by default. You can turn this off at any time in Settings → Application preferences.
• Match scores, AI-generated cover letters, and other smart features are aids to your application — not guarantees of success.

Not an employment agency

Justneed is a technology platform that lets individuals build, hold, and share a verifiable career credential (the Digital Skill ID™), and that surfaces publicly available job listings for your own convenience. Justneed is not a licensed private employment agency (privat arbetsförmedling) within the meaning of the Swedish Lag (1993:440) om privat arbetsförmedling, and is not registered as one.

• We do not act as an intermediary on behalf of any employer in the recruitment process.
• We do not negotiate, place, or guarantee employment on behalf of any candidate or any employer.
• We do not charge candidates any fee, directly or indirectly, in connection with finding or applying for work. The Service is free for job seekers (see §7).
• All hiring decisions — whether to review your application, interview you, make you an offer, or hire you — are made independently by the employer or recruiter who published or imported the listing.
• Where applicable, employers remain responsible for compliance with employment, equality, and anti-discrimination law in their own jurisdiction.

If local law in your jurisdiction treats a platform of this kind differently (for example, specific registration, licensing, or disclosure obligations), those requirements apply to Justneed independently of these Terms, and we will comply with them as needed.

7. AI-generated content

Parts of the Service use AI to help you — matching jobs to your Skill ID, scoring how well you fit a role, drafting cover letters, and (in future features) coaching you on interview prep or skill gaps. We want you to understand what these outputs are, and what they are not.

How to use AI output

• AI output is a draft. You review it before anything is sent. You are the author of record on every application you submit. If you spot something wrong, change it or discard it.
• AI can make mistakes. The models we use can miss context, invent plausible-sounding facts ("hallucinate"), misread tone, or produce text that doesn't match the exact role. These are limitations of the technology, not design intent.
• Grounded, not generative-from-scratch. Our AI only works from what is on your Digital Skill ID and what you tell us. It does not invent experience, degrees, or employers for you. If something false ends up in an output, it either came from your profile or from a model mistake — not from us fabricating.

Your responsibility

• You are responsible for the final version of anything you submit through the Service, including AI-drafted cover letters.
• Do not submit AI-drafted content to third parties as if it were human-written where that would be misleading or deceptive — this includes applications where the employer explicitly asks for a non-AI letter.
• If an AI output contains a factual error about you, correct your Skill ID so future outputs are correct.
• If an AI output contains a factual error about an employer, a role, or a third party, do not submit it. Report it to info@justneed.ai and we will investigate.

What we don't claim

• Match scores and ranked lists are aids to your decision-making. They do not guarantee that you will be interviewed, hired, or paid any particular amount.
• AI-drafted letters do not guarantee that a recruiter will respond, or respond favourably.
• "Verified" skill status comes from a human source (an employer, a course platform, or a national e-identification system), not from AI. The AI reads the verification signal — it does not create it.

See also our limitation of liability for the Service as a whole. Separately, see the Privacy Policy §4 for how automated matching and profiling work, and your rights under GDPR Art. 22.

8. Credentials and third-party connections

When you choose to sign in with — or connect — a third-party account such as Google, Apple, LinkedIn, GitHub, Coursera, or your employer's email domain, you authorise that provider to share specific pieces of information with Justneed. We use this to make the Service work.

What we store

• OAuth tokens: short-lived access tokens and (for some providers) a longer-lived refresh token, encrypted at rest. We use them only to call the APIs we told you we would call.
• The specific scopes you granted: for example, "read your public LinkedIn profile" or "read your GitHub repository metadata." We do not request scopes we do not use.
• A record of your connection: which provider, when you connected, and when you last used it. This is so we can show you a disconnect option in Settings.

What we do NOT store

• Your password for the third-party provider. We never see it.
• Your private messages, private email, or private documents on the third-party service.
• Any data outside the scopes you explicitly granted.

Revoking access

You can disconnect any third-party integration at any time from Settings → Connections in the app, or by revoking Justneed's access directly in the third-party provider's account settings (e.g. Google's "Third-party apps with account access" page). Revocation is immediate on our side; cached data derived from the connection may take up to 30 days to clear from our systems in line with our retention schedule.

For how these connections map to data processing under GDPR, see the Privacy Policy §5 — Who we share it with.

9. Fees

The Service is currently free for job seekers. We do not charge for account creation, job search, application submission, or any core feature.

If we introduce paid features in the future (e.g., premium AI features, priority application status, advanced analytics), we will:

• Clearly mark them as paid
• Never automatically charge an existing account for a feature that was previously free
• Let you opt in explicitly

For recruiters, the Service is free during the beta period through 31 December 2026. After that, transparent per-seat pricing applies, with grandfathered discounts for beta users.

10. Our brand & intellectual property

The Justneed name, logo, the "Digital Skill ID" concept and code format, the agentic AI platform architecture, the visual design of the Service, all software code, copy, and content we created are owned by Justneed and protected by Swedish and EU intellectual property laws.

You may not use our brand, logo, screenshots, or trademarks in your own materials without our written permission, except for fair-use commentary (e.g., writing about Justneed in a blog post).

11. Disclaimers

The Service is provided "as is" and "as available". We do everything we reasonably can to keep it secure, accurate, and running smoothly, but we cannot promise that it will always be uninterrupted, error-free, or that it will meet every specific need you might have.

Specifically, to the maximum extent permitted by law, we disclaim all implied warranties including fitness for a particular purpose, merchantability, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by Swedish law:

Excluded damages

Justneed is not liable for:

• Indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Service.
• Loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, or loss of anticipated savings.
• Loss of data, except where that loss results from our failure to apply the security standards described in the Privacy Policy §8.
• Outcomes of your job applications — whether a recruiter responds, offers an interview, extends an offer, or makes a hiring decision.
• Content, actions, or omissions of any third party (including employers, recruiters, course providers, OAuth providers, and job sources).

Liability cap

Our total aggregate liability to you for any and all claims arising out of or relating to the Service, under any legal theory (contract, tort, strict liability, statutory, or otherwise), in any twelve-month period, is limited to the greater of:

• (a) the total amount you paid Justneed in the twelve (12) months before the claim arose; or
• (b) 1,000 SEK (one thousand Swedish kronor).

Since the Service is currently free for job seekers (see §9), the cap for most individual users will be 1,000 SEK.

What this cap cannot limit

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This specifically includes:

• Liability for death or personal injury caused by negligence.
• Liability for fraud or fraudulent misrepresentation.
• Liability for gross negligence or intentional misconduct.
• Statutory rights of EU consumers that cannot be waived by contract (including rights under the EU Consumer Rights Directive and Swedish consumer law).
• Breach of GDPR, where EU data protection law provides its own remedies.

Allocation of risk

You acknowledge that the Service is provided to you on a free (or in future, modestly priced) basis, that this liability cap is an essential element of the bargain between us, and that the Service would not be commercially possible to offer without it. If any part of this section is held unenforceable, the remainder stays in force to the fullest extent allowed by law (see §14 on severability).

13. Termination

You can stop using the Service and close your account at any time, for any reason, by deleting your account from the Profile screen or by emailing us.

We may suspend or terminate your account if you breach these Terms, particularly if you falsify your Skill ID, engage in fraud, harass other users, or use the Service for unlawful purposes. We will notify you of suspension or termination and the reason, except where doing so would prevent us from investigating wrongdoing or would violate law.

If we terminate your account for cause, we will delete your data in line with our Privacy Policy retention schedule.

14. Operational provisions

These are the standard contract mechanics that apply across the Terms. We put them in one place rather than scattering them.

Changes to the Service

We may change, add, pause, or discontinue features of the Service as the product evolves. For material changes that reduce functionality for existing users (such as removing a feature you actively use), we will:

• Give you at least 30 days' notice by email and in-app notification before the change takes effect.
• Where reasonable, provide a path to export your data or migrate to an alternative.
• Not change the Service in a way that materially reduces your protection under the Privacy Policy without re-collecting your consent.

Non-material changes (bug fixes, security patches, performance improvements, UI tweaks, backend infrastructure changes) may be made at any time without prior notice.

Force majeure

Neither party is liable for failure or delay in performing its obligations under these Terms where the failure results from an event beyond that party's reasonable control. These events include but are not limited to: natural disasters, armed conflict or civil unrest, acts of government, nationwide labour disputes, failures of national infrastructure (power, internet backbone), pandemics, cyberattacks against third-party infrastructure we rely on, or the failure of a critical third-party provider we do not control. The affected party will take reasonable steps to resume performance as soon as the event ends.

Assignment

You may not transfer, assign, or sublicense your account or your rights under these Terms to another person without our written consent. Justneed may assign these Terms, in whole or in part, to a successor entity in connection with a merger, acquisition, financing, corporate restructuring, or sale of substantially all of the Service's assets. We will notify you if your contract is being assigned and, where EU law requires, give you the right to close your account before the assignment takes effect.

Severability

If any provision of these Terms is held by a court or regulator of competent jurisdiction to be invalid, illegal, or unenforceable (in whole or in part), the remaining provisions continue in full force. The invalid provision is deemed modified to the minimum extent necessary to make it enforceable, consistent with the original intent.

No waiver

If we do not enforce a provision of these Terms immediately, that does not mean we are waiving the right to enforce it later. A waiver must be in writing and signed by us to count.

Entire agreement

These Terms, together with the Privacy Policy, any product-specific terms you accept in-app (such as a mobile EULA), and any paid-feature terms you expressly agree to, make up the entire agreement between you and Justneed about the Service. They supersede any prior agreement, understanding, or representation on the same subject matter.

Headings

Section headings are for convenience only and do not affect interpretation.

15. Governing law & disputes

These Terms are governed by Swedish law, without regard to its conflict-of-law rules. Any dispute that we cannot resolve by talking it out will be settled by the courts of Stockholm, Sweden.

If you are a consumer in the EU, this does not deprive you of any consumer protection rights you have under the law of the country where you live. You may also use the EU's Online Dispute Resolution platform for consumer disputes.

16. Changes to these terms

We may update these Terms occasionally. If we make material changes, we will notify you by email and through an in-app notice at least 30 days before the changes take effect. If you don't agree with the new Terms, you can close your account before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.

17. Contact us

Questions, concerns, suggestions, complaints — we read everything.

• Email: info@justneed.ai — one address for everything right now: general, privacy, legal.
• Postal: Justneed, Strandvägen 38, 196 39 Kungsängen, Sweden

18. Country-specific terms: India

If you reside in India at the time of signup or at the time of use, the following modifications apply to your relationship with Justneed in addition to the Terms above. Where the India-specific provision conflicts with a general provision, the India-specific one controls for you. For everyone else, the general Terms apply unchanged.

Age of consent

You must be at least 18 years old to use the Service in India. This differs from the EU threshold (16 years), and reflects the Digital Personal Data Protection Act, 2023 (DPDP Act), which treats anyone under 18 as a child for data-processing purposes. If you are under 18, do not create an account. A parent or guardian who wishes to onboard a minor should contact us at info@justneed.ai to understand what, if anything, is possible.

Children and verifiable parental consent

Where processing of personal data of a person under 18 is unavoidable (for example, future features aimed at verified students), we will obtain verifiable parental consent before any such processing, as required by DPDP Act §9. We will not process children's data in a way likely to cause them harm, and we will not direct advertising, tracking, or behavioural monitoring at children.

Grievance Officer (India)

As required by DPDP Act §10 and the Information Technology Rules, we have appointed a Grievance Officer to receive and resolve complaints from Indian users about the Service and about handling of your personal data.

• Grievance Officer: Jasneet Singh
• Email: info@justneed.ai
• Acknowledgement: within 48 hours of receipt
• Resolution: within 30 days of receipt

If you are not satisfied with the resolution, you may escalate to the Data Protection Board of India once it is operational, or to the appropriate consumer forum under the Consumer Protection Act, 2019.

Rights under the DPDP Act

In addition to the GDPR-style rights described in the Privacy Policy §7, as an Indian user you have the following rights under the DPDP Act:

• Right to access a summary of the personal data we process about you.
• Right to correction, completion, updation, and erasure of your personal data.
• Right to nominate another individual to exercise your rights in the event of your death or incapacity.
• Right to grievance redressal through the Grievance Officer above.

Jurisdiction and consumer rights

These Terms are governed by Swedish law as stated in §15. However, if you are a consumer resident in India, nothing in these Terms limits your right to bring a complaint, mediation, or action under the Consumer Protection Act, 2019 in the appropriate Indian consumer forum. We will participate in good faith in any mediation initiated through Indian consumer-protection channels before resorting to Swedish courts.

Scope of operations in India

Justneed is a Swedish-registered sole proprietorship (enskild näringsidkare). We are not currently registered as an Indian company and do not maintain an Indian establishment. We serve Indian users as a cross-border digital service and comply with the DPDP Act's extraterritorial scope. We may incorporate an Indian subsidiary in future; if we do, we will notify Indian users and update these Terms to reflect any changes.

Data transfers

Your personal data is primarily stored and processed in the European Union (Stockholm / Frankfurt). The DPDP Act currently permits cross-border transfers to any country not specifically restricted by the Government of India. We will update this section if the Government notifies restricted jurisdictions that affect our processing.

This India annex was added to version 1.1 on 13 October 2026, in preparation for parallel soft launch in India.

Changelog

Material changes to these Terms, in chronological order. Minor edits (typo fixes, formatting) are not logged.

• Version 1.1 · 13 October 2026 — Added §7 AI-generated content (output disclaimer and user responsibility). Added §8 Credentials & third-party connections (OAuth tokens, scopes, revocation). Added §14 Operational provisions (changes to the Service, force majeure, assignment, severability, no waiver, entire agreement). Rewrote §12 Limitation of liability with a sharper cap formula, excluded damages, and unwaivable-rights carve-outs. Added §18 Country-specific terms: India (DPDP Act 2023 — age of consent 18, Grievance Officer, consumer-forum carve-out, cross-border operation scope). Added version number to header. Renumbered Fees → §9, Brand & IP → §10, Disclaimers → §11, Termination → §13, Governing law → §15, Changes → §16, Contact → §17.
• Version 1.0 · 11 October 2026 — Initial public version. Earlier addition of "Not an employment agency" disclaimer (Lag 1993:440) made within v1.0 and carried into v1.1 unchanged.